bdbet Privacy Policy — Your Information Is Our Responsibility

1. Introduction and Scope

This Privacy Policy ("Policy") applies to the bdbet website (bdbet.cam) and all associated services. When you create an account on bdbet, use the platform, or receive our services, you are considered to have agreed to the terms of this Policy.

bdbet operates as a safe and reliable online betting and casino platform for users in Bangladesh. We respect your personal information and are fully committed to protecting your privacy.

This Policy applies only to the bdbet platform. Third-party websites or services — such as payment gateway providers (bKash, Nagad, Rocket) — are governed by their own privacy policies. Please contact the relevant provider for details on their policies.

2. What Information We Collect

bdbet may collect various types of information, as described in detail below:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — you must be 21 years of age or older)
• National ID number or passport number (if verification is required)
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Betting and gaming activity records

Important: We never collect full bank card numbers, CVV codes, or PINs. Payment processing is completed through secure third-party gateways.

2.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system
• Session data and cookie information
• Login times and page visit records

2.4 User Activity Information

• Game play history and preferences
• Bonus and promotion usage records
• History of queries and complaints submitted to customer support
• Summary of live chat conversations

3. How We Collect Information

bdbet collects your information in the following ways:

• Directly provided: Information you submit during registration, login, deposit, or withdrawal.
• Automatic collection: Technical information collected through cookies and similar technologies when you use our platform.
• From third parties: Necessary information may be collected from payment providers and identity verification agencies.

4. Purposes for Using Information

Collected information is used for the following purposes:

4.1 Account Management and Service Delivery

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Providing bonus and promotion benefits
• Gaming history and balance tracking

4.2 Security and Fraud Prevention

• Detecting unauthorized access and fraudulent activity
• Fulfilling legal obligations to prevent money laundering
• Age verification (for users aged 21 and above only)
• Preventing the operation of multiple accounts

4.3 Improving Customer Service

• Providing 24/7 live chat support
• Resolving complaints and issues
• Personalizing the platform experience

4.4 Fulfilling Legal Obligations

Under applicable laws and regulations, we may have a legal duty to retain and disclose certain information. In such cases, information may be provided in response to valid requests from the relevant authorities.

5. Information Sharing and Disclosure

bdbet never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service partner providers: With trusted partners handling payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer service — sharing only the relevant information.
• Legal authorities: In response to a court order or a valid request from a government agency.
• Fraud prevention: With relevant agencies for the purpose of detecting fraud or money laundering.
• Business transfers: In the event of a company merger or acquisition — you will be notified in advance.

Outside of the above cases, your information is not shared with any third party. All partner organizations are required to maintain privacy standards consistent with this Policy.

6. Cookie Policy

The bdbet website uses cookies and similar technologies (such as local storage and session storage). Cookies are small text files stored on your device.

6.1 Use of Cookies

• Essential cookies: Maintaining login sessions and ensuring security — the platform cannot function properly without these.
• Functional cookies: Remembering your preferences (such as language settings).
• Analytical cookies: Analyzing user behavior to improve the platform.

6.2 Cookie Control

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent some key features of the platform from working.

7. Data Retention Period

bdbet retains your information in accordance with the following policy:

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period (generally five years) in accordance with legal obligations.
• Financial transactions: Transaction records are retained for an extended period in accordance with the guidance of financial regulatory authorities.
• Marketing information: Once you withdraw your consent, your information will no longer be used for marketing purposes.

8. Data Security Measures

bdbet uses industry-standard technology and practices to protect your information:

• SSL encryption: 256-bit SSL/TLS encryption is applied to all data transfers.
• Data encryption: Encryption is used when storing sensitive information.
• Access control: Only authorized staff can access the information they need.
• Regular audits: Security measures are regularly reviewed and improved.
• Two-factor authentication: An additional layer of security is available to protect your account.

While we make every effort to ensure the highest level of security, no internet-based system is completely secure. You are therefore requested to keep your account password confidential and to avoid logging in from unfamiliar devices.

9. Your Rights

As a bdbet user, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that any errors in your information be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to restriction of processing: You may request that the use of your information be limited for specific purposes.
• Right to object: You may object to marketing communications or to the processing of your information for specific purposes.
• Right to portability: You may request that your information be provided in a common format.
• Right to withdraw consent: You may withdraw your consent to marketing or optional data processing at any time.

To exercise these rights, contact our support team via 24/7 live chat or by email.

10. Privacy of Minors

bdbet strictly does not provide services to anyone under the age of 21. We do not intentionally collect any information from minors. If we become aware that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

If a parent or guardian suspects their child is using our platform, please contact us immediately.

11. Third-Party Services and Links

The bdbet platform uses third-party services (such as payment gateways and game providers). These services have their own privacy policies, and bdbet is not responsible for how they use information.

Game providers on our platform (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) may process technical information necessary to operate their game software.

12. Data Transfers

Your information is primarily processed and stored in Bangladesh or where our service infrastructure is located. If it becomes necessary to transfer information to another country for technical reasons, equivalent protection standards will be ensured.

13. Policy Changes & Updates

bdbet reserves the right to modify this privacy policy as needed. For any significant changes:

• A notice will be displayed on the platform.
• A notification will be sent to the registered email.
• The date of the change will be mentioned at the top of the page.

Continuing to use the platform after the changes will be considered as your consent to the updated policy.

14. Responsible Gaming & Information

Information about your gaming behavior may also be used as part of the responsible gaming policy. If we notice that your gaming pattern is concerning, we may offer support. This is done for your protection and with respect for your privacy.

To learn more about responsible gaming, visit our Responsible Gaming page.